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Visiting Churches

Tips for Improvement After Visiting 52 Churches

Discover How to Attract Visitors and Keep Them Coming Back

On our year-long journey of visiting churches, we witnessed more than a few oversights, errors, and blunders that could turn off visitors. Sadly, many occurred more than once.

Here are some tips for improvement to consider to not scare away guests.

The Church Facility

Realtors stress curb appeal. So should churches. Make the outside of your building inviting for visitors, and make sure the inside continues the positive experience.

  • Clearly mark the entrances. For big facilities, make the path to the sanctuary clear.
  • Unlock the doors. And if there’s a reason you want a particular entrance locked, make it apparent before people reach it.
  • The facility needs to be clean, open, and well-lit—unless you’re going for a subdued mood. At one church the pews were so dirty I didn’t want to sit, even though I wore jeans.
  • Address building problems and consider the décor. After a while, members overlook a building’s flaws, but those are the first things visitors notice.
  • Some buildings, especially older ones, have an odor. Eliminate them. And don’t use one scent to cover up another.

Online Presence

In today’s culture, an online presence is critical to attract visitors. Short of a personal invitation, today’s younger generation won’t visit a church that lacks an inviting online presence.

Here are some tips for improvement to your internet presence.

  • Keep websites and social media pages up to date. Though closed for two years, one church’s website was still up and looked current. Avoid “coming soon” website pages, especially on sections relevant to visitors.
  • Ensure a consistent message. We witnessed many glaring differences between churches’ websites and Facebook pages (and bulletins).
  • A visitor wants to know service times and location. Provide a street address, as many will use a GPS. Also provide both a map and a written description, as some will prefer one over the other.
  • Let visitors know how to dress and what to expect.
  • Have outsiders review websites. Two churches had sites that were off-putting and downright spooky. We thought one might be a cult. Seriously.
  • Posting personal prayer requests online, in an unsecured section, is foolish and completely disregards privacy. Think through privacy laws carefully.

The Church Service (Ideas for Leaders)

People attend a church for the service. Make it easy for visitors to participate.

  • If you don’t provide Bibles, display the words overhead, as the Bible visitors bring—if they even bother—will not likely match yours. Visitors may also use a Bible reading app, but they’ll need to know which version of the Bible you use.
  • Make sure visitors know you don’t expect them to participate in the offering. You don’t, right?
  • Clearly state communion expectations and traditions since practices vary greatly.
  • Don’t continually address “visitors” as a special category. It’s okay to welcome visitors and inform them they’re exempt from certain expectations, but don’t single them out or preach just to them—especially when it’s obvious there’s only one visitor.
  • To attract new people, be accessible and user-friendly.
  • Remove—or thoroughly explain—any practice or procedure that could confuse a visitor or keep them from engaging in the service and meeting God.
  • Appoint friendly and outgoing people to seek out and engage visitors.

Have a Visitor-friendly Focus (Ideas for Laity)

To remain viable for the long term, a church needs to look outside themselves. This includes having a visitor-friendly focus.

Here are some ideas:

  • Invite a visitor to sit with you.
  • Once you know a visitor’s name, introduce them to others.
  • Keep visitors informed. If you offer coffee and donuts, make sure they know where to find them.
  • Ask if a visitor has any questions or concerns.
  • Show, don’t tell. If a visitor needs to find a certain room or asks about the restroom, don’t point, gesture, or offer vague directions. Whenever possible, take them to their destination.
  • Just because the church has appointed greeters, that doesn’t relieve everyone else from also welcoming guests. Offer a smile and a friendly face to those you don’t recognize. You may be the only one to greet them.
  • Protect visitors from members who lack boundaries or don’t comprehend social norms.

Also check out the post about greeting well.

Implement these tips for improvement to make your church more attractive to visitors and keep them coming back.

[Check out the discussion questions for this post.]

My wife and I visited a different Christian Church every Sunday for a year. This is our story. Get your copy of 52 Churches today, available in ebook, paperback, hardcover, and audiobook.

Peter DeHaan writes about biblical Christianity to confront status quo religion and live a life that matters. He seeks a fresh approach to following Jesus through the lens of Scripture, without the baggage of made-up traditions and meaningless practices.

Read more in his books, blog, and weekly email updates.

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Personal Posts

Things You Don’t Miss Until They Stop Working

Years ago, my on-ramp to the Information Superhighway was closed. That is, I lost my Internet connection. It was a painful two days. 

Although I was fully cognizant of just how much I do online, it was unaware of how fully my life and especially my work has been integrated into and dependent upon the Internet.

The first day was Sunday, so as my day of rest, being internet-less affected me little. However, Monday was grueling. 

I quickly realized that without internet access there was little that I could do—and nothing that I could complete.

My backup computer was equipped with a modem so I reverted to dial-up access—once I signed up for an account and reconfigured things. Then I began downloading my messages. 

Six hours later, the task was finished! I kept the connection up all day, tying up my phone line—but I least able to putt down the shoulder of the Information Superhighway.

It was an arduous day and got me thinking about how I take things for granted—until I don’t have them. As strange as it seems, I think I am more flummoxed when I lose the internet than I am when I lose AC power. 

Since we have a well, when we lose power, we also lose water, save what is already in the storage tank.

Given all this, I’ve made my list of utility reliability, from the most to the least:

  • Natural gas: thankfully, I’ve never had an outage or a problem
  • Landline telephone: problems are rare; it’s therefore interesting that I am in favor of canceling it; see next item
  • Cell Phone: I’ve never had an outage and am almost always in a coverage area
  • Dish television: aside from some initial programming issues, the only outages are brief and weather-related
  • Electricity: there seem to three or four outages a year, usually under a couple of hours in duration
  • Internet Access: there are likely four to six outages a year, generally under 2 hours in duration. Interestingly, this service is provided by the same company that provides my much more dependable landline. I wish the reliability was the same.
  • Cable television: it’s been a while since we had cable TV, but outages of several hours were common.

Do you like this post? Want to read more? Check out Peter’s book, Bridging the Sacred-Secular Divide: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Peter DeHaan writes about biblical Christianity to confront status quo religion and live a life that matters. He seeks a fresh approach to following Jesus through the lens of Scripture, without the baggage of made-up traditions and meaningless practices.

Read more in his books, blog, and weekly email updates.

Categories
Personal Posts

How Secure Are Those Security Questions?

In general, I appreciate the lengths financial institutions go to in keeping my account—and the information behind it—safe from hackers.

These steps include multi-page sign-in procedures, displaying a personal phrase, and requiring that a random security code be entered.

Yes, it’s a hassle, but it’s a hassle I endure to reasonably protect my information.

What perplexes me, however, are the security questions—they are either too simple or too hard.

Some security questions are in the category of too easy, such as what high school I went to. This and other basic facts can be reasonably uncovered online. 

Similarly would be my favorite food. Anyone who reasonably knows me, would be aware that the answer is pizza.

Plus, I am sure that this fact has been mentioned in public, appeared in an article, and written in a blog on more than one occasion.

My mother’s maiden name is another such question that is not all that secret. If I have the choice I skip those security questions, as I question their security.

The other category is the impossibly hard questions. First, are the ones with multiple answers. For example, what street did you grow up on? What was your favorite pet’s name? Or what color was your first car?

For each of these, I have two equally valid answers. I moved while growing up; among scores of pets, two dogs tie as my favorite; and as far as my first car—I had it painted. Should I note the starting color or the ending color?

Other hard questions are those that change over time. Examples include my favorite color, my best teacher, my preferred type of ice cream, my all time favorite movie, or my favorite TV show.

Then to compound the whole issue, I need to spell the answer correctly (challenging for my dogs’ names) and remember if I capitalized any of the letters (“School” or “school”) or used abbreviations (such as “W” or “West;” “Ave” or “Avenue”).

However, I think I have a reasonable solution for all this. I will simply make up an answer, random and completely secret, that I will use for every security question.  For example, I might pick “ArgyleSocks45” as my answer.  Then:

Q: What’s your favorite food?  A: ArgyleSocks45
Q: What color was your first car?  A: ArgyleSocks45
Q: On what street did you grow up?   A: ArgyleSocks45
Q: Is your security question really secure?   A: ArgyleSocks45

By the way, ArgyleSocks45 is not the right answer to my security question.

However, some places won’t let you give the same answer to multiple security questions.

I’m still working on a solution to that problem.

Do you like this post? Want to read more? Check out Peter’s book, Bridging the Sacred-Secular Divide: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Peter DeHaan writes about biblical Christianity to confront status quo religion and live a life that matters. He seeks a fresh approach to following Jesus through the lens of Scripture, without the baggage of made-up traditions and meaningless practices.

Read more in his books, blog, and weekly email updates.

Categories
Personal Posts

How Much is a Million?

How much is a million? Really, how much?

Apparently, not much. Just ask Google. In August of this year, Google ceased development of their much-hyped Google Wave (a real-time collaboration tool).

They gave it a year and reportedly had one million users, but citing a lack of interest, they pulled the plug. Apparently, one million users is not enough.

Although I was encouraged by many people to check out Google Wave, I never did. And given this news, I’m glad I didn’t invest the time.

Incidentally, this also gives me pause about depending too much on Google Voice. I must wonder it they might similarly give up on it and leave their users hanging?

Today, I received notice that Xmarks was pulling the plug on their service as well. Xmarks synchronizes web browser favorites and logins between multiple computers and the top browsers. They claim two million users.

Their problem was that it was a free service and they were unsuccessful in figuring out how to pay the bills.

Their initial goal was to monetize the data they collected, aggregating user bookmarks to make the basis for a pure, spam-free search engine.

But when they couldn’t make that work and couldn’t sell the company, they decided to shut the doors. So as of January 10, 2011, Xmarks will bite the dust.

Although synchronization tools exist for each of the major browsers, none of them will sync with their competition. I, for one will greatly miss Xmarks. I am willing pay an annual fee for this service, but that will not be an option.

Apparently, two million users is not enough.

Do you like this post? Want to read more? Check out Peter’s book, Bridging the Sacred-Secular Divide: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Peter DeHaan writes about biblical Christianity to confront status quo religion and live a life that matters. He seeks a fresh approach to following Jesus through the lens of Scripture, without the baggage of made-up traditions and meaningless practices.

Read more in his books, blog, and weekly email updates.

Categories
Personal Posts

The Future of Flat-Rate Internet Access

Many people concur that at some point in the future we will receive all our television and movie transmissions over the internet. This is often called convergence. Personally, I’m ready and anxious for that to happen.

However, there is a stirring afoot that could dampen my enthusiasm—the elimination of flat rate internet access in favor of usage sensitive charges. 

In other words, if you use the internet a lot—such as to watch TV and movies—you will pay more.

Time Warner Cable is conducting a test in Beaumont, Texas with new subscribers.

They will have a monthly allowance of sending and receiving 5 gigabytes of data each month. After that they will be charged $1 per gigabyte.

A standard movie is about 1.5 gigabytes and a high-def movie is about 6 to 8 gigabytes. Therefore watching a free movie could cost between $1.50 and $8.00. 

It seems a lot like paying for shipping and handling on a free product.

Interestingly, they claim that 5 percent of their customers use 50 percent of the bandwidth. I suspect that these folks must be watching movies. 

Given this stat, I suspect their real goal is to effectively eliminate high-usage customers.

Although there are a few other instances of cable companies toying with usage charges and usage caps, they are less likely to do so if there is competition in that market. 

It is noteworthy, that the network topology of most cable systems is not conducive to high volume internet traffic, unlike DSL service.

Although this is a threat to watch, there is considerable historic evidence against such a move succeeding, as evidenced by the demise of usage-sensitive dial-up service—in favor of flat-rate service—in the late 90s.

So, until we need to pay to watch our free movies, let’s continue enjoying our movies online using flat-rate internet access.

Do you like this post? Want to read more? Check out Peter’s book, Bridging the Sacred-Secular Divide: Discovering the Spirituality of Every Day Life, available wherever books are sold.

Peter DeHaan writes about biblical Christianity to confront status quo religion and live a life that matters. He seeks a fresh approach to following Jesus through the lens of Scripture, without the baggage of made-up traditions and meaningless practices.

Read more in his books, blog, and weekly email updates.