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How a Business Mindset Influences the Church

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A church and its congregation shouldn’t let a corporate mentality infiltrate it’s thinking

In “Why Business Practices Hurt the Church” we discussed how business thinking has improperly affected the big-picture perspectives of church. Yet the business mindset goes deeper than that, negatively influencing church practices and attendee attitudes.

Spiritual Outcomes Are Not Quantifiable: The business world measures everything, but when churches try to do that, they end up with a focus on finances and attendance.

Churches shouldn’t measure their success numerically. And when they do, they shift the focus from what matters to God to what matters to humans.

We can’t measure changed lives, but that’s precisely what matters most to God.

Measure What Matters: I once attended a church’s annual meeting. They spent much time talking about the 103 baptisms they did that year and the 103 people who joined their church. It was a grand celebration of their success and the marvelous manner of God at work.

However, as an addendum to the end of their meeting, they shared their beginning and ending membership numbers. The difference was not 103 but one! In a busy year with 103 baptisms and 103 new members, they had only grown by one person. That meant 102 people quit their church.

Don’t measure what makes you feel good, but count what matters.

Churn: The business world calls this loss of customers churn. If a business churns customers so fast that all their effort is spent trying to stay even, then something is wrong, seriously wrong. But this church wasn’t smart enough to realize that—or at least to admit it.

Some churches call this the back door. They grow when people come in the front door and shrink when these folks slip out the back door. Another apt term is leaking. Some churches leak people—a lot of people.

Churn is bad for both businesses and churches. It must be fixed, yet the approach to do so differs. Businesses address churn by looking at customer service and product offerings. Churches should not. Their problem goes much deeper than service and product, but until they realize this, they’ll never fix it.

The Consumer Mentality: When people feel free to leave a church, often over the smallest of slights, they view themselves as a customer shopping for the church that offers the most value. This is a consumer mindset, not a godly perspective.

We shouldn’t shop for a church that provides the services we want. Instead we should look for a faith community we can help.

We shouldn’t shop for a church that provides the services we want.

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Consumerism Turns the Church into a Service Provider: When people go church shopping, the church becomes a service provider. Which church offers the best services? Then the focus shifts to programs, service styles, and preaching power.

Instead of asking, “What can the church do for me?” the better question becomes “What can I do for the church?” Don’t seek to be served but to serve.

Customer Complaints: The business that wants to improve, grow, and remain viable listens to its customers. While we all like to hear good news from happy people, the real value comes from the frustrated people who still care enough to share their opinion. So the wise business leader listens.

Yet when most people apply this attitude to their church and share their “concerns” with their pastor or church leaders, they do so with the wrong motives. In reality they want to turn the church into their vision of an ideal congregation that fits them perfectly. Their so-called concerns are little more than a selfish attempt to change the church into what they want for themselves.

Church is Not about the Customer Experience: Businesses talk much about the customer experience. They strive to make the experience of each customer the best they can in order to retain patrons who will continue to buy from them.

When church leaders apply this to their congregation, they begin pandering to the demands of members in order to maintain their attendance and receive their offerings each week. Yet each move in this direction is a step away from God.

Members Are Not Customers: Applying business practices to church implies that members are customers. This carries with it all sorts of negative connotations, such as a consumerism mindset and the need to maximize the lifetime value of members, that is their donations.

The best response is for churches to do away with membership. After all, it’s not biblical.

While modern business practices do much to advance the cause of capitalism and commerce, these same thoughts hurt the church. We must keep this from happening.

Why Business Practices Hurt the Church

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Many churches try to operate like a business even though that model doesn’t apply

In our culture we’re familiar with the structure of businesses. We either work for a business or we run one. It’s a natural extension to apply these principles to the church. But we shouldn’t, because a church isn’t a business. And the church needs to stop acting like one.

Consider these common elements of a business:

CEO: A CEO runs a business. Ultimately the CEO controls everything and makes all decisions. While the wise CEO will delegate both responsibility and authority, in the end the CEO stands accountable for what happens. Incidentally most CEOs receive huge compensation packages for their trouble.

In churches many people wrongly elevate the pastor to CEO status, and many pastors try to grab unto it. Jesus was a servant leader and so should today’s pastors. And by the way, they shouldn’t be a pastor for the money. Jesus wasn’t a wealthy man, and he stands as a worthy example for ministry leaders.

Board of Directors: Businesses have a board of directors. In some cases these boards agree to whatever the CEO wants. In other cases the board rightly serves as a check and balance to the CEO.

Although some churches are truly democratic, where every decision results from a congregational vote, most churches have some sort of board. Some boards are elected, others are appointed, and a few are comprised of big money donors (money speaks). In most cases the board serves as a rubber stamp for whatever the pastor wants. But the other extreme is micromanaging the pastor and dictating every action. The early church operated by consensus. Maybe today’s churches should, too.

Board Chair: Many times the chair of the board is the CEO. This means the board tasked with overseeing the CEO is also run by the CEO. The result is an ineffective board.

In many churches the pastor also runs the church board, rendering the board as largely ineffective. The pastor, who serves continually, gathers strength over time, while the board, which turns over every few years, becomes weak.

Profit Motive: Companies are in business to make money. Even nonprofits need to generate a positive cashflow if they hope to remain viable.

While the motive of a church should not be money, often cash becomes the soul focus of concern. The constant pressure of bringing in money causes churches to make decisions based on finances and to kowtow to the demands of big-money donors.

Return on Investment: Businesses make decisions based on ROI (return on investment). Remember, they’re in business to make money.

Churches shouldn’t be in the money-making business. They should focus on changed lives. The ROI for the church is souls, not dollars.

Stockholders: Businesses are owned by stockholders. The stockholders expect a profit from their investment.

While churches don’t have stockholders, most have members. And these members wrongly expect something in return for their participation. They forget the church’s real purpose is others not members. They forget to lay up treasures in heaven (Matthew 6:20).

We understand how businesses run, but we are wrong to apply those lessons to churches.

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We understand how businesses run, but we are wrong to apply these lessons to churches. A church that runs like a business becomes an institution and fails to embrace the Kingdom of God that Jesus talks so much about.

[This is from the May issue of Peter DeHaan‘s newsletter, “Spiritually Speaking.”  Receive the complete newsletter each month.]

What Do We Do When We Get Together?

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The Bible tells us to not give up meeting together, but we often miss the point

Don’t forget to encourage one another when we meet together.As we persevere in our faith, one aspect of this is to not give up meeting together (Hebrews 10:25). Many people interpret this verse as a command to attend church. It isn’t. Not really. While meeting together could include going to church, it should encompass much more.

Where We Meet: The phrase to not give up meeting together is a call for intentional interaction with other followers of Jesus. He says anywhere two or three people get together and place the focus on him, he will join them (Matthew 18:20).

  • Meals: Most people enjoy meals with others, and most Christians pray before they eat. Isn’t this gathering in Jesus’s name? I think so. While we may eat some meals alone, we potentially have three times each day to fellowship with others and include Jesus. But do we make the most of these opportunities?
  • Small Groups: Many churches provide opportunities for attendees to form intentional gatherings with a small number of people. This facilitates connection with each other and draws us to God. If we skip our small group, it’s as if we are giving up meeting together, which the Bible says not to do.
  • Coffee Shop: People often meet at coffee shops to spend time and hang out. If you include God in your meeting, either explicitly or implicitly, you assemble in his name.
  • Homes: Do you invite people into your home or see others in theirs? If you both love Jesus, doesn’t this become a get together where he is included? It should.
  • Outings: What about going on a picnic, to the game, the gym, or shopping? With intentionality, each of these can be another opportunity to meet together in his name.
  • Church: Yes, church is on this list of places where we can gather in the name of Jesus. But I list it last because I wonder if it isn’t the least important. Why do I suggest this? Because when we meet in this environment, we often (perhaps usually) do it wrong. Consider the rest of the verse to find out why.
The reason we meet together should be to encourage one another.

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When We Meet: The command to not give up meeting together goes on to explain why. People tend to skip this part. The reason we are to meet together is so that we may encourage one another. The Bible says so, but how often do we do this in our church meetings?

If we leave church discouraged or fail to encourage others while we’re there, then we’ve missed the point of meeting together. While some people make a big deal out of meeting together—that is, going to church—they’re quick to miss that the reason is to encourage each other. If we’re not going to do that, then we might as well stay home.

Why Are Denominations Dangerous?

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Jesus wants us to live in unity but instead our manmade denominations divide us

Denominations divide us. Jesus unites us.I recently attended a friend’s ordination ceremony who had graduated from seminary and became a minister. It’s not the first such occasion I attended, and it won’t likely be the last. It was, however, the first time I really listened to what took place.

Integrated into the liturgy of the proceedings were a series of questions posed to the new minister. Early on one of the queries caught my attention. I’ll purposely not quote the question to hide the identity of the guilty denomination, but I will paraphrase it.

In essence the denomination asked the young minister to pledge his loyalty to it and do his best to promote its mission locally and around the world.

My friend’s expected response affirmed his willingness to do so.

I don’t think I would have agreed to such a condition. Shouldn’t we pledge our loyalty to God and do our best to promote his mission locally and around the world?

With 43,000 Protestant denominations, why does each one work so hard to preserve and promote its own brand of Christianity, often at the expense of others? Why not ditch the denomination and instead work hard to promote Christ?

With this still bouncing around in my brain, a second item caught my attention as the ceremony wound down. In this part of the proceedings, my friend promised to take various actions. One such action has him pursuing unity within the church. My friend promised to do so.

Our denominations divide us. Jesus unites us. Which is more important? May we act accordingly.

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Assuming that by church those words refer to the universal church of Jesus, as opposed to the denomination, I see a contradiction of intent, that my friend promised to pursue two mutually exclusive goals.

Our Protestant denominations divide us, whereas Jesus wants us to be one, to get along with each other, and to live in unity (John 17:21, 23). When we consider this carefully, our manmade denominations are the antithesis of the unity Jesus prays for.

If my friend would indeed pursue unity as he promised, he should seek to dismantle the denomination, because its very existence opposes unity.

[This is from the April issue of Peter DeHaan‘s newsletter, “Spiritually Speaking.”  Receive the complete newsletter each month.]

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What is Church?

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The church of Jesus needs to focus on three things and master them all

We are the church: Working God, Get along, and Help OthersIn our normal usage, church is a building, a place we go to—often on Sunday mornings. I’ll be there later today. Other definitions for church include a religious service, organized religion, and professional clergy.

Yet a more correct understanding is that we are church, both individually and collectively. We, the church, are an organic body, not an institution, religious service, or profession. If we are the church, we can’t go there; we take church with us everywhere we go—or at least we should.

As the people who comprise the church of Jesus—his followers—I see three things we ought to be about, three things that warrant our focus:

Worship: Life isn’t about us; it’s all about him. Or at least it should be. As individuals and as a group we should worship him, our reason for being. Though God doesn’t need our praise and adoration, we should need to give it to him. We worship God by thanking him for who he is and what he does. We worship him by praising him for his omniscient, omnipotent, omnipresent greatness. This can happen in word, in attitude, in action—and in song.

Singing to God about him is a common form of worship. Yet at too many church services this musical expression of faith has turned into a concert. While this is not necessarily bad if the concert connects us with God, it is bad if all it seeks to do is entertain us. By the way, when we say we don’t like the music at church, we’ve just turned the focus away from God and back to us, to our desire for entertainment over worship.

Beyond this we can also worship God in silence and through solitude, two pursuits that most people in our culture fail to comprehend. In fact, in our always on, always connected existence, even a few seconds of silence makes most people squirm, whereas solitude drives them crazy. Yet we can worship God in both.

In addition we also worship God by getting along with other believers and serving those outside our group.

Community: The church as a group of people should major on community, on getting along and experiencing life together. Community should happen during our Sunday gatherings, as well as before and after, just hanging out. Community is following all of the Bible’s one another commands, which teach us how to get along in a God-honoring way.

At some church services people scurry in at the exact starting time (or a few minutes late) and flee with intention at the final “amen.” They miss the community part of church; they miss a key reason for going. Remember, it’s not about us.

If we don’t like spending time with the people we see for an hour each Sunday morning, then something’s wrong: not with them, but with us. So, before we point fingers at others, we need to realize that the problem of why we shun spiritual community lies within.

A church body that looks only to God and at each other is selfish.

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Helping Others: Worship is about God, and community is about our fellow believers. What about others? If we only focus on God and our local faith gathering, we stop too soon and fail to function as the church Jesus intended. Jesus served others, so should we. And we shouldn’t serve with any motives other than the pure intent to show them the love of Jesus. Loving others through our actions may be the most powerful witness we can offer. And history is full of examples where this indeed happened, when the world saw Jesus through the tangible love of his followers.

A church body that looks only to God and at each other is selfish. A church that only gazes heavenward or internally is a church that is dying. We need to let our light shine so that the world can see (Matthew 5:14-16 and Luke 11:33). The world watches us; they hope we’ll come through; they want to see Jesus in us.

That’s what church is. We worship and we build community so we can love others in his name.

[This is from the March issue of Peter DeHaan‘s newsletter, “Spiritually Speaking.”  Receive the complete newsletter each month.]

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The Thirty-Seven Parables of Jesus

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Jesus uses narrative to inform us about his father’s kingdom

The 37 Parables of JesusJesus uses parables—“an earthly story with a heavenly meaning,” as I learned in Sunday school—to teach us about the kingdom of God. We are part of the kingdom of God, and we need to do a better job of acting like it. Since Jesus talks much about the kingdom of God and next to nothing about church, perhaps we need to more seriously consider the kingdom of God as the basis for our behaviors, attitudes, and priorities.

Some of Jesus’s parables appear in two or three of the biographies of Jesus, and others, in just one. Interestingly, John does not include any parables in his biography of Jesus. Here are the parables the Bible records for us, along with a brief summary for each one:

The Sower: The farmer plants seeds. Some grow and produce a yield, but some don’t (Luke 8:5–8, Matthew 13:3–9, Mark 4:3–9).

The Lamp under a Bushel: People don’t turn on a light only to cover it (Luke 8:16–18, Matthew 5:14–15, Mark 4:21–25).

New Wine and Old Wineskins: Putting fresh wine in old wineskins will break the skins and spill the wine (Luke 5:37–39, Matthew 9:17, Mark 2:21–22).

The Fig Tree: A budding fig tree signals the approach of spring (Luke 21:29–33, Matthew 24:32–35, Mark 13:28–31).

The Wicked Tenants: Farmers rent a vineyard but refuse to pay their landlord and are punished in the end (Luke 20:9–16, Matthew 21:33–41, Mark 12:1–9).

The Mustard Seed: A mustard seed is small but produces a large tree (Luke 13:18–19, Matthew 13:31–32, Mark 4:30–32).

The Faithful Servant: A good servant is always ready and will be rewarded (Luke 12:35–48, Matthew 24:42–51, Mark 13:34–37).

The Strong Man: A strong man can protect his house, but a stronger man can overpower him (Matthew 12:29-32, Mark 3:27-29, Luke 11:21–23).

The Wise and Foolish Builders: Wise people build their house on a stable foundation (Luke 6:46–49, Matthew 7:24–27).

The Minas: Some servants invest their master’s money and earn a profit for him, but not all of them do (Luke 19:12–27, Matthew 25:14–30).

The Lost Sheep / the Good Shepherd: A shepherd leaves his flock to search for one sheep that wanders off (Luke 15:4–6, Matthew 18:10–14).

The Great Banquet: Some people miss a great feast because they’re too busy, and others take their place (Luke 14:15–24, Matthew 22:1–14).

The Leaven: A little bit of yeast makes dough rise (Luke 13:20–21, Matthew 13:33).

The Two Debtors: The person forgiven of the greater debt is more appreciative (Luke 7:41–43).

The Pharisee and the Publican: One man exalts himself before others, while another humbles himself before God (Luke 18:9–14).

The Evil Judge: A judge eventually gives a poor woman justice to stop her from bugging him (Luke 18:1–8).

The Master and Servant: Servants work and do their jobs without receiving thanks or honor (Luke 17:7–10).

The Unjust Steward: A man about to lose his job abuses his authority to gain favor from others (Luke 16:1–13).

The Rich Man and Lazarus: The poor Lazarus dies and goes to heaven; a rich man dies and goes to hell (Luke 16:19–31).

The Lost Coin: A woman loses one coin and diligently searches until she finds it (Luke 15:8–9).

The Prodigal Son / the Lost Son: One son is dutiful; the other son leaves home, wastes his money, and returns home in defeat, but receives a party from his dad (Luke 15:11–32).

The parables of Jesus should guide us into living the life he wishes us to live.

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The Wedding Feast: People assume a place of honor at a party and are embarrassed; others don’t and are elevated (Luke 14:7–14).

Counting the Cost: Don’t build a building if you’re not sure you can pay for it; don’t go to war unless you think you can win (Luke 14:28–33).

The Barren Fig Tree: A fig tree that produces no fruit receives a second chance, but not endless chances (Luke 13:6–9).

The Rich Fool: A rich man built bigger barns to store his wealth so he could take it easy, but he died the next day (Luke 12:16–21).

The Friend at Night: A man pounds on his neighbor’s door for help in the middle of the night (Luke 11:5–8).

The Good Samaritan: A man goes to great risk to help another in need (Luke 10:25–37).

The Tares: Weeds grow in the field and will be separated from the grain and then burned after the harvest (Matthew 13:24–30).

The Pearl: A man sells everything to buy a pearl of great value (Matthew 13:45–46).

Drawing in the Net: All fish are caught in a fishnet. The good ones are kept and the bad ones discarded (Matthew 13:47–50).

The Hidden Treasure: A man discovers buried treasure and then buys the property so he can have it (Matthew 13:44).

The Unforgiving Servant: A man is punished after he is forgiven of a large debt but then refuses to forgive a small debt owed to him (Matthew 18:23–35).

The Workers in the Vineyard: All men receive a full day’s wage regardless of how many hours they work (Matthew 20:1–16).

The Two Sons: One son tells his father he won’t work and then does; the other son promises to work and then doesn’t (Matthew 21:28–32).

The Ten Virgins: Ten girls anticipate a party. Some are prepared to wait and they get in; the ones who aren’t prepared miss out. (Matthew 25:1–13).

The Sheep and the Goats: A shepherd separates his sheep from his goats (Matthew 25:31–46).

The Growing Seed: A man plants seeds, but he can’t control what happens to them (Mark 4:26–29).

A synopsis of each parable is given, but their meanings are for you to consider. May each one guide us into living the life Jesus wishes us to live.

There Are Two Sides to Every Story: Which Side Are You On?

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Gamaliel offers wise advice for whenever religious factions stand in opposition

Christians Fear What They DontUnderstandPaul’s in jail, imprisoned for doing what God told him to do. This isn’t Paul’s first incarceration for his faith in Jesus, and it won’t be his last. When his trial finally begins, his detractors levy four charges against him, which they use to justify their actions.

They say, “We have found this man to be a troublemaker, stirring up riots among the Jews all over the world. He is a ringleader of the Nazarene sect and even tried to desecrate the temple; so we seized him, (Acts 24:5-7).

Let’s break this down:

  • A Troublemaker: This depends on perspective. To Paul, he’s simply involved in a new movement of God and is excited to share the news with his people. To his accusers, Paul’s messing with their traditions and upsetting the status quo. To them, he spells trouble.
  • Stirs Up Riots: Though riots do seem to occur where Paul goes, he doesn’t incite them. The people who take offense at what Paul says stir themselves up. The riots are their fault, not Paul’s.
  • A Ringleader of the Nazarene Sect: They accuse Paul of heading up a subset of Judaism (a sect), which could simply imply that Paul is a leader among those who follow Jesus, the Nazarene. If so, Paul would likely say “guilty as charged,” but the reality is that Paul’s detractors actually oppose Jesus. It’s just that Paul’s a present target. Jesus isn’t.
  • Tried to Desecrate the Temple: Regarding the event in question, Paul was doing everything by the book, literally. But people jumped to a wrong conclusion and made false accusations.
Opposition occurs when God does a new thing inside his church.

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Paul’s detractors accuse him using twisted facts, half-truths, and lies. People fear what they don’t understand, often going to extreme means to oppose it. So it is when God does a new thing inside his church.

God’s followers too often find themselves in opposition to each other. Instead of fighting one another, they should heed the advice of Gamaliel: “If it is from God, you will not be able to stop these men; you will only find yourselves fighting against God” (Acts 5:39). And no one who loves God wants to end up fighting against him.

[Read through the New Testament of the Bible with us this year. Today’s reading is Acts 24, and today’s post is on Acts 24:5-7.]

3 Lessons from the Early Church

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Dr. Luke describes 3 characteristics of the Acts 4 church

3 Lessons from the Early ChurchThe book of Acts unfolds as an historical narrative of the early church, the activities of the first followers of Jesus and those who join them. For the most part, Acts simply describes what happens, with little commentary and few instructions for proper conduct.

While we can look to Acts as a possible model for church life, we would be in error to treat it as a requirement for right behavior. In this way Acts can inform us today, but it doesn’t command us. For example, if I wrote, “My church went to a baseball game after the service,” no one (I hope) would think I was saying that attending baseball games is prescriptive of church life. No. It was merely descriptive of what one church did one time. We would never build our theology on a statement like that.

So it is with the book of Acts. Yet we can learn from it. Luke writes three things about that church:

Unity: The Acts 4 church is of one heart and mind, just as Jesus prayed that we would be one (John 17:21). Their actions are consistent with Jesus’s prayer. Jesus prayed it, and the early church does it; I hope unity describes every one and every church.

Community Minded: In the Acts 4 church, no one claims their possessions as their own. It isn’t my things and your things; it is our things. They have a group mentality and act in the community’s best interest. While we might do well to hold our possessions loosely, notice that this isn’t a command; they just do it out of love.

Willing to Share: Last, the Acts 4 church shares everything they have. Not some things, not half, but all. This would be a hard thing for many in our first-world churches to do today but not so much in third-world congregations. Again, this isn’t a command (and later on Peter confirms that sharing resources is optional, Acts 5:4); it is just a practice that happens at this moment of time in the early church.

These 3 characteristics of the early church should inspire us to think and behave differently.

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While these three characteristics should inspire us to think and behave differently, and can provide a model for church life, we need to remember that the Bible gives us no commands to pursue a communal-type church. We can, but it’s one option. Of the three only unity rises as an expectation because Jesus yearns for it to be so. That should give us plenty to do.

[Read through the New Testament of the Bible with us this year. Today’s reading is Acts 4, and today’s post is on Acts 4:32.]

Jesus Talked about the Kingdom of God and We Made a Church

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What if Jesus never intended his followers to form a church as we know it today?

Jesus Talked about the Kingdom of God and We Made a ChurchI looked at where the Bible talks about the kingdom of God and where it talks about church. What I learned is shocking.

These are New Testament Considerations: Both the church and the kingdom of God (along with the kingdom of Heaven) are New Testament concepts. None of these terms occur in the Old Testament. Since Jesus comes to fulfill the Law (Matthew 5:17), the kingdom of God must be one way he intends to do so.

Jesus Teaches about the Kingdom of God, not Church: Jesus talks much about the kingdom of God (Heaven) and little about the church: fifty-four times versus three. Clearly Jesus focuses his teaching on the kingdom of God. If the kingdom of God is so important to Jesus, it should be important to us as well.

If the kingdom of God was so important to Jesus, it should be important to us, too.

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A Change Occurs in Acts: A transition of emphasis happens in the book of Acts, with twenty-one mentions of church and only six mentions of the kingdom of God. Early on Jesus’s followers shift their focus from the kingdom of God to the church. This is logical because a church is a tangible result while the kingdom of God is a more ethereal concept. But just because this is a logical shift, that doesn’t make it right.

Jesus’s Followers Focus on Church: The rest of the New Testament (Romans through Revelation) emphasizes church over the kingdom of God: ninety times versus eight. Even though the early followers of Jesus favor the practice of church over the concept of the kingdom of God, the fact remains that their practice of church then is far different from ours today.

Today’s church should push aside her traditions and practices to replace them with what Jesus teaches about the kingdom of God. It will change everything.

(Here’s the background:

The word church occurs 114 times in the Bible, all in the New Testament. Of the four accounts of Jesus, church only occurs in Matthew and then just three times. Acts, the book about the early church, mentions church twenty-one times. The word church occurs in the majority of the rest of the New Testament books (fifteen of them).

Instead of church, Jesus talks about the kingdom of God. The phrase, kingdom of God, occurs sixty-eight times in the Bible, again, all in the New Testament. The majority of occurrences are in the four biographies of Jesus, accounting for fifty-four of its sixty-eight appearances. Acts mentions the kingdom of God six times, with only eight occurrences popping up in the rest of the New Testament.

Matthew generally writes using the kingdom of Heaven instead of the kingdom of God. He uses kingdom of Heaven thirty-one times and is the only writer in the Bible to use this phrase. By comparing parallel passages in Matthew, Mark, and Luke, we see the same account with the only difference being that Matthew writes kingdom of Heaven whereas Mark and Luke use kingdom of God. Clearly Matthew, the only biblical writer to use kingdom of Heaven, equates it to kingdom of God. Additionally Matthew uses the kingdom of God five times.)

Grumbling About Church Shows That We Care

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People complain about things that matter to them; silence reveals apathy

When a customer complains about a business, the astute businessperson knows to embrace it as an opportunity. The fact that the customer is complaining means they’re still a customer, and they’re simply providing a chance for improvement. After all, if they no longer view themselves as a customer, why would they bother to share their concerns? They gripe, because at some level, they still care.

They may post a rant on social media, grouse to all their friends, or contact customer service to demand a resolution. But regardless of their approach they yearn for a better outcome than what they experienced. This is because deep down they want a business relationship and hope for it to improve.

Grumbling About Church Shows That We CareI’m a lot like that when it comes to the universal church, the church of Jesus. I complain about his church because I care. In fact, I complain a lot because I care a lot. The church that Jesus’s followers started could be so much more than what it is. It should be so much more than what it is.

Not everyone agrees with me, though. In fact most people don’t. They’re basically happy with the church status quo and how she operates. They essentially like the way things function and the traditions they have. They still embrace the basic tenets of today’s church meetings: a Sunday service with music, a lecture, and a collection. Maybe the church will even tack on a social time: call it a Christian happy hour with coffee.

And if they get mad or hurt or disillusioned, they’ll act like consumers and take their business to another church, one that behaves in a manner more aligned with their preferences, expectations, and experiences. But most will still attend church.

Church attendance doesn’t equate to having faith in God.

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A few, however, will drop out. Though they leave the church, they usually don’t leave God. Contrary to what some people think, church attendance doesn’t equate to having faith in God. These church dropouts still love Jesus; it’s his people and their unexamined practices that drive them crazy.

Just as people can go to church and not have faith, they can just as easily not go to church and retain their faith. It’s not that they don’t like church; it’s that they sense she is broken. Though I go to a typical, modern church, I agree with these folks who have a sense that today’s church isn’t working as it should, that we’re missing the point of what it means to truly follow Jesus.

Though I don’t have a solution, I do have ideas. That’s what this blog is about. Stay tuned for more in the Sunday posts to come, because I have much more to say. After all, I write about the church because I care about her.